The Real Me - Murtaza Moiz Farooqui

Had to Do It! There are moments when you don't really want to react. You simply have to. Not because you want sympathy. Not because you want to portray yourself as a victim. And certainly not because you believe you are always right. Sometimes you react because something bigger than the incident itself bothers you. For me, this particular incident with a client and inDrive became one of those moments. The issue was not simply about a ride. The issue was about how quickly a person can be labelled, how quickly a complaint can become a conclusion, and how easily the person on the weaker side is expected to accept that conclusion without being properly heard. And that brings me to a much bigger problem in Pakistani society. The Convenient Philosophy of “Customer Is Always Right” We have imported a corporate slogan and somehow converted it into a social law: Customer is always right. No. A customer can be right. A customer can also be wrong. A rider can be right. A rider can also be wro...